Smart Custom Policies are Now Live

Tejas Ranade21 Jun 2021

At Kintent, our mission is to make it effortless to earn trust in every business relationship. We fundamentally believe in operating with complete transparency and openness. By publishing our product roadmap and sharing new feature updates, we hold ourselves accountable to you, and continue to prove that we deliver on our commitments.

Our beliefs shine through to our product development methodology, where new features are developed based on lessons from numerous customer interactions and interviews, and early versions are vetted with design partners. When we release a feature to your instance, we want you to be able to tell that we poured ourselves into it — that we’ve joyfully crafted Kintent just for you.

Your Challenge

Writing and maintaining policies takes time, and ensuring they are truthful is critical! Policies come in all shapes and sizes. If you’re preparing for a SOC 2 or ISO 27001 audit, a HIPAA assessment, or using your policies to answer security questionnaires, you may find yourself with the overwhelming task of creating policies for the first time. If you have a more mature compliance program, you may have worked over time to craft policies to guide your company’s behavior. In both cases, the overhead of having to maintain policies and make sure they always reflect the company’s reality, inevitably becomes cumbersome.

Sharing incomplete or inaccurate policies with auditors and customers creates a liability. You don’t want to do that.

How We Solved Your Challenge

Kintent policies now offer a new Edit Policy menu option, allowing you to customize existing text, write your own, or bring in the contents of an existing policy by pasting its text. Once in the editor, you will be able to format your policy, choose whether or not (and where) to insert its approval log and related control list, as well as add Kintent control texts. TrustOps also supports Smart Variables — dynamic, auto-updating values representing key attributes of a policy such as its owner, which you can use when composing your policy.

After editing a policy, you will be able to choose which Kintent controls you’d like to link to it — any adopted control in a your program can be linked to any custom policy. Linked controls are automatically added to the policy’s “related controls” list, and help make your policy testable.

If you’re only experimenting with policy editing, rest assured: you can revert back to using a policy fully-managed by Kintent at any time.

Value to You

At Kintent, we think policies should be more than static pieces of text that you painstakingly maintain in an outdated document repository. Your policies should be a live representation of the controls in your compliance program — which themselves should be continuously tested — and you should be able to verify that your policies are truthful and accurate.

TrustOps has always offered testable policies, driven by and linked to your program controls. With this update, we are extending these same capabilities to your custom policies as well. In addition to helping you craft your policies using smart elements, TrustOps also makes any policy testable by giving you full control over which controls are linked to it. After all, you know your policies better than anyone else.

Coming Soon!

In-app and Email Notifications: Get notified in the app and over email when important events occur in your TrustOps. Notifications help you stay on top of your compliance program activities by alerting you when tests fail, controls and systems are newly assigned, and policies need your approval, among other significant events. This is the first of several Workflow Automation features that we’re releasing over the next few weeks.

Kintent is as much your product as it is ours. What else would you like us to work on?

Let us know by sending an email to

Tejas RanadeVP of Product


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